Ordering and Shipping Information
When can you Order / Hours of Operations
Orders can be placed on our website at any time, 24/7 - 365 days a year.
How to Place an Order
Simply navigate to the category of your choice, select the item you wish to purchase and click the "ADD TO CART" button. You will then be taken to our secured checkout pages to complete your order.
Do I Have to Create an Account?
Upon checkout you can choose whether you wish to check out as a guest or create an account. Account holders get to have their shipping and email information stored in the system for quicker & easier checkout in the future.
How We Ship
We teamed up with the world's largest online retailer, Amazon, for handling all or fulfillment for us. As soon as orders are confirmed on our site, we will send your shipping information via a secured connection to our Amazon warehouse and they make sure that the order is packed and shipped quickly and efficiently.
Shipping Methods & Turnaround Time
Unless you choose otherwise, your order will be shipped via USPS with a tracking number. This method takes up to 5 days for all packages shipped within the US.
If you choose a quicker delivery method upon checkout, your order will be shipped via UPS. Other available methods are: UPS Ground (same time as USPS), UPS 2nd Day Air (2 business days), UPS Next Day Air (1 business day).
As soon as your package leaves the facility we will send you a tracking number for your package.
Will You Ship to My Country?
XSories currently operates 2 regional websites and 1 marketplace :
- XSories.com - This site services the USA, Alaska and Hawaii
- XSories.eu and XSories.co.uk - This site services Europe (France, Austria, Belgium, Estonia, Germany, Greece, Guadeloupe, Guernesey, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco, Netherlands, Portugal, Réunion, Saint Barthélemy, Saint Martin (French part), Saint Pierre and Miquelon, Slovakia, Slovenia, Spain, United Kingdom)
- Xsories Taobao - This site services China
When ordering your product please use the site that services your shipping destination to avoid delays.